"You may remember that, last month, you drew a picture of my two spaniels at the request of my wife who gave it to me as a sixtieth birthday present.
I am writing to say how wonderful the picture is - you have caught them both to perfection! Thank you so much for all your care and attention in creating what is a very lively representation.
Another picture has been moved and, duly framed, your drawing now has pride of place in our lounge!"

Dr Ian Wotherspoon, Scotland