Pet Portrait Artist Julie Palmer

frequently asked questions


questions about your photographs

1. Are my photos OK for a portrait?
What makes for a good photo for you to work from? Do you have any guidelines?
2. Dog memorial portrait
My pet has died and I only have poor photos. Can you create a memorial portrait from this? And do you return the photos?
3. Sending your pet photos
Do you accept photos by email? Can I post them to you? What digital format should they be in?

questions about ordering

1. How long does a portrait take?
How long will it be before I receive the work?
2. Gift vouchers
Can they be made out to a specific amount?
3. Internation Commissions
I live in the USA. Can you deliver to here?

questions about the portrait

1. What is a pastel painting?
How is it different from an oil or watercolour?
2. Group portraits
I'd like a number of my dogs together in one portrait, but I don't have a good shot of them all in one photo. Is this possible?
3. Backgrounds to portraits
Can I choose a background for the portrait?
4. Custom portraits
Can I ask for additional features to be added such as collars, scarfs and the name of my pet on the portrait?
5. Do you paint anything else to commission?
Do you paint people, houses, landscapes etc?

framing and the size of portraits

1. What size of portrait do you recommend?
What size do you advise for my breed of dog, and what size would you suggest for full body portrait?
2. Can you work to a specific dimensions?
Can you create the portrait to fit my frame?
What is the largest size possible?
3. Framing a pastel painting
Do you frame pastel paintings, and how should they be protected?

payment, delivery and refunds

1. What happens if I'm not happy with the portrait?
My comprehensive refund policy
2. Methods of payment
How do I pay for the portrait? Can I pay by cheque/credit card? Do you take a deposit?
3. Delivery costs
Are the portraits insured in transit? Do you post overseas?

Good Portrait Photos

What makes for a good photo for you to work from? Do you have any guidelines?

Here's some general guidelines for your photographs-

1. Please provide a selection of photographs of your animal (about five or six photos is a good number).

2. Whether you choose to order online or via the post, photos can be emailed or posted. (I always return any photo's that are sent to me).

3. You may wish to suggest a preferred photograph for me to work from, or which photo best reflects the subjects eyes or coat colouring. (This information can be written in the "Additional information" box when ordering via the post, or email to me if ordering online).

4. If your pet has died and you only have poor photos please read this FAQ for more information.

Photo of Hattie Thumb
ideal example
poor photo examples
Cavalier Cavalier King Charles Spaniel
overhead shot causes the portrait to have a "contorted" feel the dog is not filling the photo, making it difficult to see the detail in the coat and eyes etc.

Tips for the best possible portrait result:-

1. photograph outside (avoid indoor flash). If it's a sunny day, make sure the sun is behind you to the left or right.

2. your pet should fill the photo

3. try to get down at the animals level

4. photos should be in focus and in colour

All images are copyright 2001 to 2018 Julie Palmer. Portrait images must not be reproduced in any form without the express permission of the copyright holder.

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