Pet Portrait Artist Julie Palmer

frequently asked questions


questions about your photographs

1. Are my photos OK for a portrait?
What makes for a good photo for you to work from? Do you have any guidelines?
2. Dog memorial portrait
My pet has died and I only have poor photos. Can you create a memorial portrait from this? And do you return the photos?
3. Sending your pet photos
Do you accept photos by email? Can I post them to you? What digital format should they be in?

questions about ordering

1. How long does a portrait take?
How long will it be before I receive the work?
2. Gift vouchers
Can they be made out to a specific amount?
3. Internation Commissions
I live in the USA. Can you deliver to here?

questions about the portrait

1. What is a pastel painting?
How is it different from an oil or watercolour?
2. Group portraits
I'd like a number of my dogs together in one portrait, but I don't have a good shot of them all in one photo. Is this possible?
3. Backgrounds to portraits
Can I choose a background for the portrait?
4. Custom portraits
Can I ask for additional features to be added such as collars, scarfs and the name of my pet on the portrait?
5. Do you paint anything else to commission?
Do you paint people, houses, landscapes etc?

framing and the size of portraits

1. What size of portrait do you recommend?
What size do you advise for my breed of dog, and what size would you suggest for full body portrait?
2. Can you work to a specific dimensions?
Can you create the portrait to fit my frame?
What is the largest size possible?
3. Framing a pastel painting
Do you frame pastel paintings, and how should they be protected?

payment, delivery and refunds

1. What happens if I'm not happy with the portrait?
My comprehensive refund policy
2. Methods of payment
How do I pay for the portrait? Can I pay by cheque/credit card? Do you take a deposit?
3. Delivery costs
Are the portraits insured in transit? Do you post overseas?

Dog Memorial Portrait

My dog has died and I only have poor photos. Can you create a memorial portrait from this? And do you return the photos?


Generally, it's a good idea to have the best possible photo's of your dog. However, I'm also aware that this is not always possible. Perhaps your dog has recently died and you only have a few poor photographs. Or maybe it's a surprise present and you're limited in the photo's you can obtain of the subject. In these circumstances I advise that you send the photo's first before ordering. I'll then take a look at them and advise you if it's possible to do a memorial portrait from them. I always return any photo's that are sent to me. I am happy to send the photographs back by special delivery on request.

Pastel Portrait of Ben the dog
"Ben" (pastels, 2006)


To give you an idea, here's an example of a recent commission I undertook where there was only poor photo's available because the dog had recently passed away.


The photograph seen on the right was the best pose, but very poor quality. However, the other photo was a reasonable quality so I was able to use this as a reference for the colouring and the left eye.

Photograph of Ben the dog
Ben photo 2

and here's the customers comments on receiving the completed portrait:-
"I have just this minute looked at Ben's Portrait, it is FANTASTIC, thankyou so so much, I am DELIGHTED, its just like looking at him, you have done a wonderful job, ...I will recommend you to my friends and definitely have my cats portrait done in the future, Thankyou from the bottom of my heart". (Linda Reilly)

here's another thank you from a customer in a similiar position:-

"I had to write to thank you for my beautiful portrait of Oliver - words cannot convey how pleased I am with it. It was with quiet despair I posted you the photographs. In every one Oliver looked like a black blob and yet somehow you found what was needed and captured the very spirit of him. What a wonderful talent you have. You have bought my boy back home to me again and I am very grateful to you" (Susan French)



All images are copyright 2001 to 2018 Julie Palmer. Portrait images must not be reproduced in any form without the express permission of the copyright holder.

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