frequently asked questions

2. My dog has died and I only have poor photo's. What should I do?
Generally, it's a good idea to have the best possible photo's of your dog. However, I'm also aware that this is not always possible. Perhaps your pet has recently died and you only have a few poor photographs. Or maybe it's a surprise present and you're limited in the photo's you can obtain of the subject. In these circumstances I advise that you send the photo's first before ordering. I'll then take a look at them and advise you if it's possible to do a portrait from them. I always return any photo's that are sent to me. I am happy to send the photographs back by special delivery on request.

To give you an idea, here's an example of a recent commission I undertook where there was only poor photo's available because the dog had recently passed away.

The bottom photograph was the best pose, but very poor quality. However, the top photo was a reasonable quality so I was able to use this as a reference for the colouring and the left eye.

and here's the customers comments on receiving the completed portrait:-
"I have just this minute looked at Ben's Portrait, it is FANTASTIC, thankyou so so much, I am DELIGHTED, its just like looking at him, you have done a wonderful job, ...I will recommend you to my friends and definitely have my cats portrait done in the future, Thankyou from the bottom of my heart". (Linda Reilly)

here's another thank you from a customer in a similiar position:-

"I had to write to thank you for my beautiful portrait of Oliver - words cannot convey how pleased I am with it. It was with quiet despair I posted you the photographs. In every one Oliver looked like a black blob and yet somehow you found what was needed and captured the very spirit of him. What a wonderful talent you have. You have bought my boy back home to me again and I am very grateful to you" (Susan French)