frequently asked questions

1.What is a pastel portrait and how is it different from oil or watercolour?2. My dog has died and I only have poor photo's. Can you create a memorial portrait from this? And do you return the photo's? 3. How long will it take before I receive the work?4. I'd like to have a number of my pets together in the same portrait. Is a group portrait possible and if so how much would it cost? 5. Are the portraits framed?6. What happens if I'm not happy with the portrait?7.Can I ask for a custom portrait with features such as collars or scarfs?8. Do you paint anything else to commission? I.e. our house/garden etc.

3. How long will it take before I receive the work?

Normally, expect a pastel portrait to take between three and four weeks.

If you have a more urgent deadline, sometimes it's possible to complete a pastel portrait quicker. In these circumstances please contact me and I'll let you know if it's possible. I also offer gift vouchers if the notice is too short.

If you're ordering in the Autumn, please remember to allow plenty of time if you would like your portrait in time for Christmas.