Pet Portrait Artist Julie Palmer

frequently asked questions

 

questions about your photographs

1. Are my photos OK for a portrait?
What makes for a good photo for you to work from? Do you have any guidelines?
2. Dog memorial portrait
My pet has died and I only have poor photos. Can you create a memorial portrait from this? And do you return the photos?
3. Sending your pet photos
Do you accept photos by email? Can I post them to you? What digital format should they be in?

questions about ordering

1. How long does a portrait take?
How long will it be before I receive the work?
2. Gift vouchers
Can they be made out to a specific amount?
3. Internation Commissions
I live in the USA. Can you deliver to here?

questions about the portrait

1. What is a pastel painting?
How is it different from an oil or watercolour?
2. Group portraits
I'd like a number of my dogs together in one portrait, but I don't have a good shot of them all in one photo. Is this possible?
3. Backgrounds to portraits
Can I choose a background for the portrait?
4. Custom portraits
Can I ask for additional features to be added such as collars, scarfs and the name of my pet on the portrait?
5. Do you paint anything else to commission?
Do you paint people, houses, landscapes etc?

framing and the size of portraits

1. What size of portrait do you recommend?
What size do you advise for my breed of dog, and what size would you suggest for full body portrait?
2. Can you work to a specific dimensions?
Can you create the portrait to fit my frame?
What is the largest size possible?
3. Framing a pastel painting
Do you frame pastel paintings, and how should they be protected?

payment, delivery and refunds

1. What happens if I'm not happy with the portrait?
My comprehensive refund policy
2. Methods of payment
How do I pay for the portrait? Can I pay by cheque/credit card? Do you take a deposit?
3. Delivery costs
Are the portraits insured in transit? Do you post overseas?

Methods of Payment

Can I pay by cheque/credit card? Do you take a deposit?

 

It's possible to pay by two different ways for a portrait:-

1. via paypal
You can use paypal even if you don't have an account with them. It accepts all the major credit and debit cards, and is a secure online transaction service.
2. via cheque
Please send your cheque with your order form. I don't cash cheques until a week after posting the work.

I ask for the full amount to begin with, and offer a full refund if for any reason you're not happy with the work.

Unfortunately it's not possible for me to take your credit card details over the phone, this needs to be done via paypal.

 

All images are copyright 2001 to 2017 Julie Palmer. Portrait images must not be reproduced in any form without the express permission of the copyright holder.

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