Frequently Asked Questions

Questions about your photographs

1. Are my photos OK for a portrait?
What makes for a good photo for you to work from? Do you have any guidelines?

2. Dog memorial portrait
My pet has died and I only have poor photos. Can you create a memorial portrait from this? And do you return the photos?

3. Sending your pet photos
Do you accept photos by email? Can I post them to you? What digital format should they be in?

Questions about ordering

1. How long does a portrait take?
How long will it be before I receive the work?

2. Gift vouchers
Can they be made out to a specific amount?

3. International Commissions
I live in the USA. Can you deliver to here?

Questions about the portrait

1. What is a pastel painting?
How is it different from an oil or watercolour?

2. Group portraits
I'd like a number of my dogs together in one portrait, but I don't have a good shot of them all in one photo. Is this possible?

3. Backgrounds to portraits
Can I choose a background for the portrait?

4. Custom portraits
Can I ask for additional features to be added such as collars, scarfs and the name of my pet on the portrait?

5. Do you paint anything else to commission?
Do you paint people, houses, landscapes etc?

Framing and the size of portraits

1. What size of portrait do you recommend?
What size do you advise for my breed of dog, and what size would you suggest for full body portrait?

2. Can you work to a specific dimensions?
Can you create the portrait to fit my frame? What is the largest size possible?

3. Framing a pastel painting
Do you frame pastel paintings, and how should they be protected?

Payment, delivery and refunds

1. What happens if I'm not happy with the portrait?
My comprehensive refund policy.

2. Methods of payment
How do I pay for the portrait? Can I pay by cheque/credit card? Do you take a deposit?

3. Delivery costs
Are the portraits insured in transit? Do you post overseas?

(Photo by Camylla Battani on Unsplash)